Internal complaints channel

→ Analysis and guidelines for the design and implementation of an Internal Information Channel mechanism that allows reporting irregularities in the company

→ Management and assistance to carry out prior consultation with the Legal Representation of the workers for the implementation of an Internal Information System

→ Appointment of the Head of the Internal Information System

→ Preparation of the Policy that states the general principles and defense of the informant of the Internal Information System in the company, as well as its disclosure process

→ Preparation of the management procedure for the information received

→ Planning and staff training

EXTERNAL MANAGEMENT OF THE INTERNAL INFORMATION SYSTEM

→ Reception, registration and management of complaints filed by informants

→ Referral of the information to the Public Prosecutor when the facts could be indicatively constituting a crime

→ Written response to the informant, if applicable

→ Internal analysis with the Head of the Internal Information System. Report making

→ Review and annual report of the Internal Information System , as well as the communications made and their management

→ Ongoing advice on Informant Protection

→ Coordination with the Data Protection Officer